Pearhead Pet Collar Keepsake Frame - Dual Display Memorial Keepsake for Cat & Dog Collars, Wall Mount or Tabletop, Ideal Gift and Home Decor for Pet Owners, 3" x 4.5" Photo Insert, Espresso

Introduction At T.J.Maxx Official Site (www.tjmaxxtjxshop.com), we strive to provide reliable, efficient shipping services to ensure your purchases reach you in a timely manner. This Shipping Policy outlines our delivery terms, shipping timelines, free shipping benefits, and other key details to help you understand the entire shipping process—from order processing to delivery. We aim to make shipping straightforward and transparent, aligning with our commitment to exceptional customer service. Shipping Coverage We offer shipping to locations worldwide, with consistent delivery terms for both domestic (USA) and international destinations. No matter where you’re located, you’ll enjoy the same reliable shipping process and transparent timelines. Free Shipping Policy Complimentary Shipping for All Orders: We’re proud to offer free shipping on every purchase—no minimum order value required. Whether you’re buying a single accessory or a full wardrobe refresh, you won’t pay extra for delivery. No Hidden Fees: All shipping costs are covered by T.J.Maxx Official Site. You’ll only pay the listed product price (in USD) plus any applicable taxes—no surcharges for domestic or international shipping. Order Processing & Shipping Timelines Processing Time: Orders are processed within 1-3 business days of payment confirmation. During peak seasons or for large orders, processing may take slightly longer, but we’ll notify you if there’s any delay. Delivery Time: Once your order ships, delivery typically takes 6-12 business days, regardless of your location (domestic or international). This timeline includes transit time and any standard customs processing for international orders. Shipping Confirmation: You’ll receive an email with tracking information once your order ships. This email will include a tracking number and a link to monitor your package’s progress in real time. Shipping Methods & Carriers We partner with trusted shipping carriers to ensure your packages are delivered safely and on time. The carrier for your order will be determined based on your location and package size, but all shipments include tracking and delivery confirmation. For international orders, we may use a combination of domestic and international carriers to optimize delivery speed. Tracking Your Order To track your package, visit the “Order Tracking” page on www.tjmaxxtjxshop.com and enter your order number and email address. You can also use the tracking link provided in your shipping confirmation email to check the status of your delivery at any time. If you haven’t received your tracking information within 4 business days of placing your order, please contact our customer service team for assistance. Shipping Restrictions & Exceptions Prohibited Items: We cannot ship items that are prohibited by local or international laws, including but not limited to hazardous materials, illegal substances, and restricted goods. Customs & Duties: For international orders, customs duties, taxes, or fees may be imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information on applicable fees. Delivery Delays: While we strive to meet our stated delivery timelines, delays may occur due to factors beyond our control, including customs processing, weather conditions, carrier disruptions, or incorrect shipping information. We are not liable for delays caused by these factors, but we will work with you to resolve any issues. Incorrect Shipping Information: It is your responsibility to provide accurate and complete shipping information (name, address, postal code, etc.). If you provide incorrect information and your package is lost or returned, you may be responsible for additional shipping costs to resend the order. Please review your shipping details carefully before placing your order. Missing or Damaged Packages Missing Packages: If your tracking information shows your package was delivered but you haven’t received it, please check with your local carrier or neighbors first. If you still can’t locate your package, contact our customer service team within 7 days of the reported delivery date. Damaged Packages: Inspect your package upon delivery. If the package or items are damaged, take photos of the damage and contact us immediately (within 3 days of delivery) via email (service@tjmaxxtjxshop.com) with your order number and photos. We will arrange for a replacement or refund at no cost to you. Contact Us for Shipping Inquiries If you have any questions about our shipping policy, order status, tracking, or delivery, please reach out to our customer service team: Email: service@tjmaxxtjxshop.com Website: www.tjmaxxtjxshop.com Address: 1937 Todds Lane, Hampton Virginia 23666, USA We’re here to assist with all your shipping-related needs and ensure your shopping experience with T.J.Maxx Official Site is smooth from order to delivery.