Order Info

We process orders within 1-3 business days of payment confirmation. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link to monitor your package. Delivery typically takes 6-12 business days from the date of shipment, regardless of domestic or international destination. If there is a delay in processing (e.g., due to high demand or inventory issues), we will notify you via email with an updated timeline.

You may request modifications to your order (e.g., update shipping address, adjust item quantity) within 24 hours of placing the order. To modify your order, please contact our customer service team immediately at service@tjmaxxtjxshop.com with your full name, order number, and the specific changes you need. Please note that modifications are not guaranteed once order processing has begun (after 24 hours). We will confirm if your request is approved via email.

To cancel an order, send an email to service@tjmaxxtjxshop.com within 24 hours of placement, including your full name, order number, and reason for cancellation. If the order has not yet been processed, we will issue a full refund in USD within 5-10 business days to your original payment method. If processing has already started, we cannot cancel the order, but you may return the item(s) once received in accordance with our 60-day return policy (see our Refund Policy for details on initiating returns). No cancellation fees apply for requests made within the 24-hour window.