Contact Us

Get in Touch With Us

At T.J.Maxx Official Site, we’re committed to providing you with exceptional support whenever you need it. Whether you have questions about an order, need help with returns, want to share feedback, or have inquiries about our products or policies, our customer service team is here to assist you promptly.

Contact Information

Choose the most convenient way to reach us—we respond to all inquiries as quickly as possible:
(Our primary communication channel for detailed inquiries; expect a response within 1-2 business days)
  • Physical Address: 1937 Todds Lane, Hampton Virginia 23666, USA
(For return shipments, correspondence, or in-person inquiries—please note our office hours for in-person visits: Monday-Friday, 9:00 AM - 5:00 PM EST)
(Browse our FAQ section first for quick answers to common questions, or use the contact form below to send a direct message)

What We Can Help You With

Our team is ready to assist with a wide range of needs:
  • Order status, tracking, and delivery updates
  • Return and refund requests (in line with our 60-day return policy and 5-10 day refund processing)
  • Product availability, sizing, descriptions, or pricing questions
  • Account-related issues (password resets, unauthorized access, profile updates)
  • Feedback on your shopping experience or website functionality
  • Inquiries about our Terms of Use, Privacy Policy, or Terms of Purchase
  • Questions about free shipping, payment methods (all transactions in USD), or international delivery

Send Us a Message Directly

Fill out the form below to submit your inquiry, and we’ll get back to you shortly. Please provide as much detail as possible to help us resolve your issue efficiently:
  • Full Name: _________________________
  • Email Address: _____________________
  • Order Number (if applicable): _______________
  • Subject: ___________________________
  • Message: __________________________
  • [Submit Button]

FAQ & Quick Resources

Before reaching out, check our frequently asked questions to find instant answers:
  • How do I track my order?
Visit the “Order Tracking” page on www.tjmaxxtjxshop.com and enter your order number and email address.
  • How do I initiate a return?
Contact our support team via email with your order number, and we’ll send you return instructions and a pre-paid label (if eligible).
  • Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placement—please email us immediately with your order details.

Tips for Faster Assistance

To ensure we address your needs quickly:
  • Include your full name, order number (if relevant), and contact information in all communications.
  • Be specific about your inquiry (e.g., “Where is my order #12345?” or “I need to return a sweater ordered on [date]”).
  • For urgent matters, mention “URGENT” in the subject line of your email.
We value your feedback and are dedicated to making your shopping experience with T.J.Maxx Official Site as smooth and enjoyable as possible. Whether you’re celebrating a great find or need help resolving an issue, we’re here to listen and assist.