Refund Policy

Introduction

At T.J.Maxx Official Site (www.tjmaxxtjxshop.com), we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and receiving refunds, including eligibility requirements, processing timelines, and payment methods. Our refund process is designed to be simple and transparent, aligning with our 60-day return policy and commitment to customer satisfaction.

Refund Eligibility

To qualify for a refund, the following conditions must be met:
  • The item(s) must be returned within 60 days of the original delivery date.
  • Items must be unused, in their original condition, and include all original tags, packaging, and accessories.
  • Proof of purchase (e.g., order confirmation email, receipt) must be provided with the return.
  • Custom or personalized items are not eligible for refunds unless they are defective or damaged upon receipt.
  • Clearance or final-sale items are eligible for refunds only if they are defective, damaged, or incorrect (as shipped by us).

How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Customer Support: Reach out to our team via email (service@tjmaxxtjxshop.com) with your order number, details of the item(s) to be returned, and the reason for the refund request.
  1. Receive Return Instructions: We will respond with a return authorization number and detailed instructions for shipping the item(s) back to our address: 1937 Todds Lane, Hampton Virginia 23666, USA.
  1. Ship the Return: Package the item(s) securely and include the return authorization number inside the package. You are responsible for return shipping costs unless the item is defective, damaged, or incorrect (we will reimburse eligible return shipping costs upon verification).
  1. Await Inspection: Once we receive your return, our team will inspect the item(s) to confirm eligibility for a refund.

Refund Processing & Timelines

  • Refunds are processed within 5-10 business days of us receiving and approving your returned item(s).
  • All refunds are issued in USD (United States Dollars) and credited back to the original payment method used for the purchase (e.g., credit card, debit card).
  • The time it takes for the refund to appear in your account depends on your financial institution’s processing times (typically 3-7 business days after the refund is issued).
  • We will send a refund confirmation email to notify you once the refund has been processed.

Special Cases & Exceptions

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, please contact us within 7 days of delivery. We will cover all return shipping costs and process your refund promptly, or offer a replacement (if available) at no additional cost.
  • Incorrect Items: If we ship the wrong item to you, notify us immediately. We will provide a pre-paid return label for the incorrect item and ship the correct item free of charge, or process a full refund at your request.
  • Late or Lost Returns: We are not responsible for refunds for items that are lost or delayed in transit. We recommend using a trackable shipping method for returns and retaining the tracking number for reference.
  • Partial Refunds: In cases where only part of an order is returned, a partial refund will be issued for the eligible item(s), minus any non-refundable fees (if applicable).

Non-Refundable Items

The following items are not eligible for refunds under any circumstances:
  • Items returned after the 60-day return window.
  • Used, worn, or damaged items (unless damaged upon receipt).
  • Items without original tags, packaging, or proof of purchase.
  • Gift cards (unless required by law).

Questions About Refunds

If you have any questions or need assistance with a refund request, please contact our customer service team:
  • Address: 1937 Todds Lane, Hampton Virginia 23666, USA
We are committed to resolving refund-related inquiries promptly and fairly, ensuring your shopping experience with T.J.Maxx Official Site is stress-free.