Accessibility Statement

Our Accessibility Commitment

At T.J.Maxx Official Site (www.tjmaxxtjxshop.com), we are dedicated to making our website accessible to all users, including individuals with visual, auditory, motor, or cognitive disabilities. We believe in providing an inclusive shopping experience where every customer can browse, shop, and manage orders with dignity and ease. This commitment adheres to global standards and legal requirements, including the Web Content Accessibility Guidelines (WCAG) 2.1 AA and applicable accessibility regulations.

Accessibility Standards

Our website is designed and maintained in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 AA—the international benchmark established by the World Wide Web Consortium (W3C). These guidelines focus on four core principles:
  • Perceivable: Content is presented in ways users can access (e.g., alt text for images, sufficient color contrast).
  • Operable: Navigation and interactive elements work with all input methods (e.g., keyboard support).
  • Understandable: Content and site functionality are clear and consistent.
  • Robust: The site works with assistive technologies (e.g., screen readers) and modern browsers.

Key Accessibility Features

We have implemented critical features to enhance usability for all users:
  • Visual Accessibility: Adjustable text sizing, high-contrast color schemes, descriptive alt text for all product images/icons, and readable font choices.
  • Navigation & Interaction: Full keyboard navigation (no mouse required), clear focus indicators for interactive elements, and logical page structure with consistent headings.
  • Form & Order Support: Descriptive labels for all form fields, accessible error messages, and simplified checkout processes compatible with assistive tools.
  • Multimedia Accessibility: Closed captions for video content and muted auto-play media with clear controls.

Ongoing Improvement

Accessibility is an ongoing journey. We regularly:
  • Conduct internal and third-party accessibility audits to identify and address barriers.
  • Train our design, development, and content teams on inclusive practices.
  • Update our site to adopt emerging accessibility technologies and best practices.

Report Accessibility Issues

If you encounter barriers while using our website (e.g., difficulty navigating, reading content, or using features with assistive tools), please contact us immediately. We will resolve issues promptly and work to prevent future barriers.
  • Mail: Accessibility Coordinator, 1937 Todds Lane, Hampton Virginia 23666, USA
When reporting, please include:
  • The URL of the page with the issue.
  • A detailed description of the barrier.
  • Any assistive technology you are using (e.g., screen reader, keyboard).

Accessibility Support

If you need help accessing content or completing an order (e.g., requesting alternative formats, navigation assistance), our customer service team is here to support you. Contact us via the channels above for personalized assistance.
We are proud to serve all customers and remain committed to building a more accessible website. Your feedback is vital to our progress—thank you for helping us create an inclusive experience for everyone.