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We process orders within 1-3 business days of payment confirmation. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link to monitor your package. Delivery typically takes 6-12 business days from the date of shipment, regardless of domestic or international destination. If there is a delay in processing (e.g., due to high demand or inventory issues), we will notify you via email with an updated timeline.
You may request modifications to your order (e.g., update shipping address, adjust item quantity) within 24 hours of placing the order. To modify your order, please contact our customer service team immediately at service@tjmaxxtjxshop.com with your full name, order number, and the specific changes you need. Please note that modifications are not guaranteed once order processing has begun (after 24 hours). We will confirm if your request is approved via email.
To cancel an order, send an email to service@tjmaxxtjxshop.com within 24 hours of placement, including your full name, order number, and reason for cancellation. If the order has not yet been processed, we will issue a full refund in USD within 5-10 business days to your original payment method. If processing has already started, we cannot cancel the order, but you may return the item(s) once received in accordance with our 60-day return policy (see our Refund Policy for details on initiating returns). No cancellation fees apply for requests made within the 24-hour window.
Introduction At T.J.Maxx Official Site (www.tjmaxxtjxshop.com), we strive to provide reliable, efficient shipping services to ensure your purchases reach you in a timely manner. This Shipping Policy outlines our delivery terms, shipping timelines, free shipping benefits, and other key details to help you understand the entire shipping process—from order processing to delivery. We aim to make shipping straightforward and transparent, aligning with our commitment to exceptional customer service. Shipping Coverage We offer shipping to locations worldwide, with consistent delivery terms for both domestic (USA) and international destinations. No matter where you’re located, you’ll enjoy the same reliable shipping process and transparent timelines. Free Shipping Policy Complimentary Shipping for All Orders: We’re proud to offer free shipping on every purchase—no minimum order value required. Whether you’re buying a single accessory or a full wardrobe refresh, you won’t pay extra for delivery. No Hidden Fees: All shipping costs are covered by T.J.Maxx Official Site. You’ll only pay the listed product price (in USD) plus any applicable taxes—no surcharges for domestic or international shipping. Order Processing & Shipping Timelines Processing Time: Orders are processed within 1-3 business days of payment confirmation. During peak seasons or for large orders, processing may take slightly longer, but we’ll notify you if there’s any delay. Delivery Time: Once your order ships, delivery typically takes 6-12 business days, regardless of your location (domestic or international). This timeline includes transit time and any standard customs processing for international orders. Shipping Confirmation: You’ll receive an email with tracking information once your order ships. This email will include a tracking number and a link to monitor your package’s progress in real time. Shipping Methods & Carriers We partner with trusted shipping carriers to ensure your packages are delivered safely and on time. The carrier for your order will be determined based on your location and package size, but all shipments include tracking and delivery confirmation. For international orders, we may use a combination of domestic and international carriers to optimize delivery speed. Tracking Your Order To track your package, visit the “Order Tracking” page on www.tjmaxxtjxshop.com and enter your order number and email address. You can also use the tracking link provided in your shipping confirmation email to check the status of your delivery at any time. If you haven’t received your tracking information within 4 business days of placing your order, please contact our customer service team for assistance. Shipping Restrictions & Exceptions Prohibited Items: We cannot ship items that are prohibited by local or international laws, including but not limited to hazardous materials, illegal substances, and restricted goods. Customs & Duties: For international orders, customs duties, taxes, or fees may be imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information on applicable fees. Delivery Delays: While we strive to meet our stated delivery timelines, delays may occur due to factors beyond our control, including customs processing, weather conditions, carrier disruptions, or incorrect shipping information. We are not liable for delays caused by these factors, but we will work with you to resolve any issues. Incorrect Shipping Information: It is your responsibility to provide accurate and complete shipping information (name, address, postal code, etc.). If you provide incorrect information and your package is lost or returned, you may be responsible for additional shipping costs to resend the order. Please review your shipping details carefully before placing your order. Missing or Damaged Packages Missing Packages: If your tracking information shows your package was delivered but you haven’t received it, please check with your local carrier or neighbors first. If you still can’t locate your package, contact our customer service team within 7 days of the reported delivery date. Damaged Packages: Inspect your package upon delivery. If the package or items are damaged, take photos of the damage and contact us immediately (within 3 days of delivery) via email (service@tjmaxxtjxshop.com) with your order number and photos. We will arrange for a replacement or refund at no cost to you. Contact Us for Shipping Inquiries If you have any questions about our shipping policy, order status, tracking, or delivery, please reach out to our customer service team: Email: service@tjmaxxtjxshop.com Website: www.tjmaxxtjxshop.com Address: 1937 Todds Lane, Hampton Virginia 23666, USA We’re here to assist with all your shipping-related needs and ensure your shopping experience with T.J.Maxx Official Site is smooth from order to delivery.
Introduction At T.J.Maxx Official Site (www.tjmaxxtjxshop.com), we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting and receiving refunds, including eligibility requirements, processing timelines, and payment methods. Our refund process is designed to be simple and transparent, aligning with our 60-day return policy and commitment to customer satisfaction. Refund Eligibility To qualify for a refund, the following conditions must be met: The item(s) must be returned within 60 days of the original delivery date. Items must be unused, in their original condition, and include all original tags, packaging, and accessories. Proof of purchase (e.g., order confirmation email, receipt) must be provided with the return. Custom or personalized items are not eligible for refunds unless they are defective or damaged upon receipt. Clearance or final-sale items are eligible for refunds only if they are defective, damaged, or incorrect (as shipped by us). How to Request a Refund Follow these steps to initiate a refund: Contact Customer Support: Reach out to our team via email (service@tjmaxxtjxshop.com) with your order number, details of the item(s) to be returned, and the reason for the refund request. Receive Return Instructions: We will respond with a return authorization number and detailed instructions for shipping the item(s) back to our address: 1937 Todds Lane, Hampton Virginia 23666, USA. Ship the Return: Package the item(s) securely and include the return authorization number inside the package. You are responsible for return shipping costs unless the item is defective, damaged, or incorrect (we will reimburse eligible return shipping costs upon verification). Await Inspection: Once we receive your return, our team will inspect the item(s) to confirm eligibility for a refund. Refund Processing & Timelines Refunds are processed within 5-10 business days of us receiving and approving your returned item(s). All refunds are issued in USD (United States Dollars) and credited back to the original payment method used for the purchase (e.g., credit card, debit card). The time it takes for the refund to appear in your account depends on your financial institution’s processing times (typically 3-7 business days after the refund is issued). We will send a refund confirmation email to notify you once the refund has been processed. Special Cases & Exceptions Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, please contact us within 7 days of delivery. We will cover all return shipping costs and process your refund promptly, or offer a replacement (if available) at no additional cost. Incorrect Items: If we ship the wrong item to you, notify us immediately. We will provide a pre-paid return label for the incorrect item and ship the correct item free of charge, or process a full refund at your request. Late or Lost Returns: We are not responsible for refunds for items that are lost or delayed in transit. We recommend using a trackable shipping method for returns and retaining the tracking number for reference. Partial Refunds: In cases where only part of an order is returned, a partial refund will be issued for the eligible item(s), minus any non-refundable fees (if applicable). Non-Refundable Items The following items are not eligible for refunds under any circumstances: Items returned after the 60-day return window. Used, worn, or damaged items (unless damaged upon receipt). Items without original tags, packaging, or proof of purchase. Gift cards (unless required by law). Questions About Refunds If you have any questions or need assistance with a refund request, please contact our customer service team: Email: service@tjmaxxtjxshop.com Website: www.tjmaxxtjxshop.com Address: 1937 Todds Lane, Hampton Virginia 23666, USA We are committed to resolving refund-related inquiries promptly and fairly, ensuring your shopping experience with T.J.Maxx Official Site is stress-free.